Privacy policy

Privacy Policy
INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data refers to any information that can be used to identify you personally.

1.2 The data controller for this website, as defined by the General Data Protection Regulation (GDPR), is Lavue-atelier. The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (for example, orders or requests addressed to the data controller). You can recognize an encrypted connection by the prefix “https://” and the padlock symbol in the address bar of your browser.

COLLECTION OF DATA WHEN VISITING OUR WEBSITE
If you use our website for informational purposes only, i.e. without registering or providing us with any other information, we only collect the data that your browser sends to our server (the “server log files”). When you visit our website, we collect the following data that is technically necessary to display the website:

The website you visited
Date and time of access
Amount of data sent in bytes
Source/reference from which you arrived at the site
Browser used
Operating system used
IP address used (if applicable, in anonymized form)
Processing takes place in accordance with Art. 6 (1) (f) AVG, based on our legitimate interest in improving the stability and functionality of our website. Data transfer or any other use does not take place. However, we reserve the right to review server log files later if there are concrete indications of illegal use.

COOKIES
To make our website more attractive and enable the use of certain functions, we use “cookies” on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (session cookies). Other cookies remain on your device and enable us, as well as our partners (third parties), to recognize your browser on your next visit (permanent cookies). When cookies are installed, they collect and process certain user information, such as browser and location data, as well as IP addresses. Persistent cookies are automatically deleted after a predefined period of time, which can vary depending on the cookie.

Some cookies are used to simplify the ordering process by storing settings (for example, remembering the contents of a virtual shopping cart for a future visit to the site). If some of the cookies we use also process personal data, the processing takes place in accordance with Art. 6 (1) (b) AVG, either for the performance of a contract or in accordance with Art. 6 (1) (f) AVG, in order to protect our legitimate interests to ensure the best possible functionality of the website and a user-friendly and efficient visit to the site.

Sometimes we cooperate with advertising partners who help us to make our online offers more interesting for you. For this purpose, cookies from partner companies (third-party cookies) are also stored on your hard drive during your visit to our website. If we cooperate with the aforementioned advertising partners, the following sections inform you about the use of these cookies and the scope of the information that is collected individually and separately.

Please note that you can configure your browser to be informed about the creation of cookies and decide individually whether to accept them or exclude the acceptance of cookies in specific cases or generally. Each browser differs in how it manages cookie settings. This is described in each browser's help menu, which explains how to change your cookie settings. You can find this information for different browsers at the following links:



Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: https://help.opera.com/en/latest/web-preferences/#cookies


Please note that if you do not accept cookies, the functionality of our website may be limited.

CONTACT
When you contact us (for example, via a contact form or e-mail), personal data is collected. The data collected via a contact form is visible on the form itself. This data is used exclusively to respond to your inquiry or to contact you, as well as for the corresponding technical administration. The legal basis for processing this data is our legitimate interest to respond to your request in accordance with Art. 6 (1) (f) AVG. If your contact is for the purpose of entering into a contract, the additional legal basis for processing is Art. 6 (1) (b) AVG. Your data will be deleted after the final processing of your request, i.e. when the circumstances indicate that the problem in question has been finally resolved, unless there are conflicting legal obligations for retention.

PROCESSING OF DATA WHEN OPENING A CUSTOMER ACCOUNT AND FOR THE PERFORMANCE OF A CONTRACT
In accordance with Art. 6 (1) (b) AVG, personal data is collected and processed when you provide it to us for the performance of a contract or when opening a customer account. The collected data are visible in the respective forms. Deleting your customer account is possible at any time and can be done by sending a message to the address of the data controller mentioned above. We store and use the data you have provided for the execution of the contract. After full performance of the contract or deletion of your customer account, your data will be blocked due to tax and commercial retention periods and will be deleted after these periods have expired, unless you have expressly consented to further use of your data or we reserve the right to further use the data as permitted by law, of which we inform you accordingly below.

USE OF YOUR DATA FOR DIRECT ADVERTISING PURPOSES
6.1 Subscription to our email newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Providing other information is voluntary and is intended to address you personally. For sending the newsletter we use the so-called double opt-in procedure. This means that we will only send you a newsletter by e-mail if you have explicitly confirmed that you agree to receive the newsletter. We will then send you a confirmation e-mail asking you to confirm, by clicking on a corresponding link, that you want to receive the newsletter in the future.

By activating the confirmation link, you consent to our use of your personal data in accordance with art. 6, paragraph 1, letter a, AVG. When subscribing to the newsletter, we record your IP address as registered by the Internet Service Provider (ISP), as well as the date and time of the subscription, in order to trace possible misuse of your e-mail address at a later date. The data collected during the newsletter subscription is used exclusively for advertising purposes through the newsletter. You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a message to the person listed at the beginning. Following your unsubscription, your email address will be immediately removed from our newsletter mailing list, unless you have expressly consented to further use of your data or we reserve the right to use your data in the future as permitted by law, of which we inform you in this statement.

6.2 Sending the Newsletter by E-mail to Existing Customers
If you have given us your email address when purchasing goods or services, we reserve the right to send you regular emails with offers for products or services similar to those you have already purchased from our range. We do not require separate consent from you for this. Data processing is based solely on our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) (f) AVG. If you have initially objected to the use of your email address for this purpose, no emails will be sent by us. You have the right to object at any time to the use of your email address for advertising purposes with future effect by sending a message to the responsible person listed above. You will only incur transmission fees according to the basic rates. Upon receipt of your objection, the use of your e-mail address for advertising purposes will immediately cease.

PROCESSING OF DATA FOR ORDER PROCESSING
7.1 The personal data we collect will be transmitted to the transport company responsible for delivery to the extent necessary for the delivery of the goods. Your payment data is passed on to the credit institution responsible for payment, to the extent necessary for payment processing. If payment service providers are used, we will explicitly inform you below. The legal basis for the data transfer is Art. 6 (1) (b) AVG.
7.2 Use of Payment Service Providers (Payment Services).
PayPal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - “purchase by invoice” or “installment payment” via PayPal, we send your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) as part of the payment processing. The transfer takes place in accordance with Art. 6(1)(b) AVG and only to the extent necessary for payment processing.

PayPal reserves the right to perform a credit check for payment methods such as credit card via PayPal, direct debit via PayPal or - if offered - “purchase on invoice” or “installment payment” via PayPal. For this purpose, your payment data may be transferred to credit bureaus in accordance with Art. 6 (1) (f) AVG, based on PayPal's legitimate interest in assessing your creditworthiness. The result of the credit check regarding the statistical probability of default is used by PayPal to decide whether the payment method in question can be offered. The credit check may contain probability values (so-called score values). Where score values are included in the result of the credit check, they are based on a scientifically recognized mathematical-statistical procedure. Address data are included in the calculation of score values, among other things.

For more information on data protection, including the credit bureaus used, please see PayPal's privacy statement: PayPal Privacy Statement.

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still have the right to process your personal data to the extent necessary for contractual payment processing.

SOFORT
When you choose the payment method “SOFORT”, payment processing is carried out by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “SOFORT”), to whom we pass on the information you have provided during the ordering process, as well as the details related to your order in accordance with Art. 6 (1) (b) AVG. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transfer of your data is solely for the purpose of processing the payment with SOFORT and only to the extent necessary. For more information on SOFORT's privacy practices, please visit: SOFORT Privacy Statement.

CONTACT FOR REMINDER OF FINDINGS
Reminder to Review Own (not sent by a customer review system)

We will use your email address to remind you once to leave a review of your order for the review system we use, if you have given your explicit consent to this during or after your order in accordance with Art. 6(1)(a) AVG. You can withdraw your consent at any time by sending a message to the controller.

USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook Plugins with Shariff Solution
On our website we use social plugins (“Plugins”) of the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”).

To protect your data during your visit to our website, these buttons are not integrated as unrestricted plugins, but only using an HTML link. This integration ensures that no connection to Facebook's servers is established when you visit a page of our website that contains such buttons. When you click on the button, a new browser window opens and the Facebook page opens where you can interact with the plugins (after possibly logging in with your login credentials).

Facebook Inc., based in the United States, is certified for the “Privacy Shield” data protection program between the United States and Europe, which ensures compliance with the applicable level of data protection in the EU.

For information on the purpose and scope of data collection, as well as Facebook's processing and further use of data, and your rights and options to protect your privacy, please refer to Facebook's Privacy Policy: Facebook Privacy Policy.

9.2 Google+ Plugins with Shariff Solution
On our website we use social plugins (“Plugins”) from the social network Google+, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

To protect your data during your visit to our website, these buttons are not integrated as unrestricted plugins, but only using an HTML link. This integration ensures that no connection to the servers of Google+ is established when you visit a page of our website that contains such buttons. When you click on the button, a new browser window opens and the Google+ page opens where you can interact with the plugins (after possibly logging in with your login credentials).

Google LLC, based in the United States, is certified for the “Privacy Shield” data protection program between the United States and Europe, which ensures compliance with the applicable level of data protection in the EU.

For information on the purpose and scope of data collection, as well as the processing and further use of data by Google, and your rights and options for protecting your privacy, please refer to Google's Privacy Policy: Google Privacy Policy.

9.3 Instagram Plugin with Shariff Solution
On our website, we use social plugins (“Plugins”) from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”).

To protect your data during your visit to our website, these buttons are not integrated as unrestricted plugins, but only using an HTML link. This integration ensures that no connection to Instagram's servers is established when you visit a page of our website that contains such buttons. When you click on the button, a new browser window opens and the Instagram page opens where you can interact with the plugins (after possibly logging in with your login credentials).

Instagram LLC, based in the United States, is certified for the “Privacy Shield” data protection program between the United States and Europe, which ensures compliance with the applicable level of data protection in the EU.

For information on the purpose and scope of data collection, as well as the processing and further use of data by Instagram, and your rights and options to protect your privacy, please refer to Instagram's Privacy Policy: Instagram Privacy Policy.

ONLINE MARKETING
10.1 DoubleClick by Google
This site uses Google's online marketing tool DoubleClick, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick”).

DoubleClick uses cookies to show relevant ads to users, improve campaign performance reports or prevent users from seeing the same ads multiple times. By using a cookie ID, Google records the ads displayed in a specific browser and can prevent them from being shown repeatedly. The processing is based on our legitimate interest in optimal marketing of our website in accordance with Art. 6(1)(f) AVG.

In addition, DoubleClick may use cookie IDs to record “conversions” related to ad requests. This happens, for example, when a user sees a DoubleClick ad and then visits the advertiser's website using the same browser to make a purchase. According to Google, DoubleClick cookies do not contain personal information.

Because of the marketing tools used, your browser automatically establishes a direct connection to Google's server. We have no influence on the scope and further use of the data collected by Google via this tool and therefore inform you according to our knowledge: Through the integration of DoubleClick, Google receives the information that you have visited the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can link the visit to your account. Even if you are not registered with Google or not logged in, it is possible that the provider can obtain and store your IP address.

10.2 Use of Google AdWords Conversion Tracking.
This site uses the online advertising program “Google AdWords” and, as part of Google AdWords, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use Google AdWords to draw attention to our attractive offers through advertising media (known as Google AdWords) on external websites. In relation to ad campaign data, we can determine the success of various advertising campaigns. This helps us show you ads that interest you, make our website more attractive to you, and calculate the fair cost of advertising.

The conversion tracking cookie is installed when a user clicks on an AdWords ad displayed by Google. Cookies are small text files stored on your computer. These cookies generally expire after 30 days and are not used for personal identification. If the user visits certain pages on this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. Therefore, cookies cannot be tracked across AdWords customer websites. The information collected through the conversion cookies is used to create conversion statistics for AdWords customers who have chosen conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can block this use by disabling the Google conversion tracking cookie in your browser settings. You will then not be included in conversion tracking statistics.

We use Google AdWords because of our legitimate interest in targeted advertising under Art. 6(1)(f) of the AVG. Google LLC, based in the United States, is certified under the EU-US. “Privacy Shield” framework, which ensures compliance with the level of data protection applicable in the EU.

For more information about Google's privacy policy, visit: Google Privacy Policy

You can permanently disable advertising preference cookies by preventing their storage via an appropriate setting in your browser software or by installing the browser plug-in available from the following link: Google Advertising Preferences

Please note that certain features of this website may not be available or may have limited functionality if you disable cookies.

12) RETARGETING / REMARKETING / RECOMMENDED ADVERTISING
Facebook Custom Audience via Pixel.
This site uses the “Facebook Pixel” from Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). With your explicit consent, this allows us to track user behavior after they see or click on a Facebook ad. This method is intended to assess the effectiveness of Facebook ads for statistical and marketing purposes and may help to optimize future advertising campaigns.

The data collected is anonymous to us and does not allow us to identify users. However, Facebook stores and processes this data, which may result in linking this information to user profiles and using it for advertising purposes in accordance with Facebook's data use policy (https://www.facebook.com/about/privacy/).

You can allow Facebook and its partners to display ads on Facebook and outside Facebook. For this purpose, a cookie may also be placed on your computer. These processes are performed only with your explicit consent in accordance with Article 6, paragraph 1, letter a of the AVG.

Consent for the use of the Facebook Pixel can only be given by users over 13 years old. If you are younger, we ask you to seek parental consent.

Facebook Inc., based in the United States, is certified under the EU-US. “Privacy Shield” framework, which ensures compliance with the level of data protection applicable in the EU.

To disable the use of cookies on your computer, you can configure your Internet browser so that it will not accept cookies in the future or delete cookies already stored. However, disabling all cookies may mean that some features on our websites are not available. You can also disable the use of cookies by third parties such as Facebook on the Digital Advertising Alliance website: Digital Advertising Alliance.

Google AdWords Remarketing
Our website uses Google AdWords Remarketing features, which allow us to advertise this site in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For this purpose, Google places a cookie in your browser, which displays interest-based advertisements using a pseudonymous cookie ID and based on the pages you have visited. The processing takes place on the basis of our legitimate interest in the effective promotion of our website in accordance with Art. 6 (1) (f) of the AVG.

Additional data processing only takes place if you have given Google permission to link your browsing history on the Internet and in apps to your Google account and to use information from your Google account to personalize the advertisements you see on the web. In this case, if you are logged into your Google account while visiting our website, Google uses your data in combination with data from Google Analytics to create and define audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked with Google Analytics data to form target groups.

You can permanently disable the placement of cookies for advertising preferences by downloading and installing the browser plug-in available from the following link: Google Advertising Preferences.

Alternatively, you can find information about cookie placement by third parties, such as Facebook, on the Digital Advertising Alliance website: Digital Advertising Alliance and adjust the settings. Finally, you can configure your browser to inform you about the use of cookies and individually decide to accept or reject cookies for certain cases or in general. Refusing cookies may affect the functionality of our website.

Google LLC, based in the United States, is certified under the EU-US. “Privacy Shield” framework, which ensures compliance with the level of data protection applicable in the EU.

For more information and privacy policies related to ads and Google, please visit the following link: Google Advertising Policy.

Right to Deletion under Article 17 of the AVG.
You have the right to obtain the deletion of your personal data under the conditions set forth in Article 17(1) of the AVG. However, this right does not apply, in particular when the processing is necessary for the exercise of the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest, or for the establishment, exercise or defense of legal claims.

Right to Restriction of Processing under Article 18 of the AVG.
You have the right to obtain the restriction of the processing of your personal data when you dispute the accuracy of your data, during an accuracy check, when you need to retain your data even though we no longer need it for processing purposes, but you need it for the establishment, exercise or defense of legal claims, or when you have objected to the processing for reasons related to your specific situation, pending verification of whether our legitimate grounds outweigh yours.

Right to Information under Article 19 of the AVG.
If you have exercised your right to rectification, deletion or restriction of processing with the data controller, they are obliged to inform all recipients to whom your personal data has been provided of any rectification or deletion of data or restriction of processing, unless this proves impossible or involves excessive effort. You have the right to be informed about these recipients.

Right to Data Portability under Article 20 of the AVG
You have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another data controller, as far as this is technically feasible.

Right to Withdraw Consent under Article 7, Paragraph 3 of the AVG
You have the right to withdraw your consent to the processing of your data at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent prior to the withdrawal.

Right to lodge a Complaint under Article 77 of the AVG
If you believe that the processing of your personal data is in breach of the AVG, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place of the alleged breach, without prejudice to any other administrative or legal remedies.

13.2 Right to Object.
If we process your personal data on the basis of our overwhelming legitimate interests as part of a balancing of interests, you have the right to object to such processing at any time for reasons related to your specific situation, effective immediately.

If you exercise your right to object, we will no longer process the data in question. However, the processing may continue if we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and fundamental freedoms, or if the processing is necessary for the establishment, exercise or defense of legal claims.

If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such purposes. You may exercise the right to object as described above.

If you exercise your right to object, we will no longer process the data in question for direct marketing purposes.

14) Data retention period
The retention period for personal data is determined based on the applicable legal retention periods (e.g., commercial and tax retention periods). After this period has expired, the relevant data will be systematically deleted, provided that it is no longer necessary for the performance or termination of the contract and/or there is no legitimate reason on our part to continue to retain it.